1. What information we collect

We may collect the following types of information when you interact with us:
• Your name, contact details (phone number, email, address, date of birth)
• Appointment history and service preferences
• Payment details (processed securely, we do not store card numbers)
• Photos or videos of your hair (only with your consent, e.g., for social media)
• Any health or allergy information relevant to your hair treatments

⸻

2. How we collect your information

We collect personal information directly from you when you:
• Make a booking (online, by phone, or in person)
• Visit our salon and receive services
• Fill in client consultation forms
• Provide consent for photos, content, or marketing purposes

⸻

3. Why we collect and use your information

We use your information to:
• Provide hairdressing and salon services tailored to you
• Manage bookings and payments
• Communicate with you about appointments, reminders, and salon updates
• Keep records for health and safety (e.g., allergies, product sensitivities)
• Share before-and-after photos (with your consent)
• Improve our services and client experience

⸻

4. How we store and protect your information

• Your information is stored securely in our booking system and/or client records.
• We take reasonable steps to prevent loss, misuse, or unauthorised access.
• Only authorised staff can access client information.
• We do not sell, rent, or trade your personal details.

⸻

5. Sharing of information

We may share your information only when required:
• With service providers who support our business (e.g., booking or payment platforms)
• If required by law, regulation, or legal request
We will never share your details for marketing purposes without your consent. 

⸻

6. Accessing and correcting your information

You have the right to:
• Access the personal information we hold about you
• Request corrections if your details are inaccurate or out of date

To do so, please contact us using the details below.

⸻

7. Marketing and communications

From time to time, we may send you salon updates, promotions, or appointment reminders. You can opt out of marketing communications at any time by contacting us or opting out via SMS.

⸻

8. Questions or complaints

If you have any questions, concerns, or wish to make a privacy-related complaint, please contact us at:

Elvi The Salon
Email: hello@elvithesalon.com.au
Phone: 07 4211 3222
Address: 3/138 Collins Ave, Edge Hill. 4870

At Elvi The Salon we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Privacy Policy