Notice Period 
Please provide a minimum of 24 hours ' notice before your appointment time for cancellations or changes to your appointment.
This allows us to offer your appointment time to another client on our waitlist. Examples of changes to an appointment are: not requiring the scheduled cut and blow-dry, or changing from a full head foils to a partial head, etc.

Any deposits held towards a cancelled/changed appointment with 24 hours or more notice will be credited to your account. 

Cancelations & No-Shows 
Cancellations made with less than 24 hours ' notice may incur a cancellation fee of 50% of the scheduled services. 
No-Shows (not attending the appointment, without notice) will be charged 50% of the scheduled services. 

Late cancellations & No-Shows may forfeit any deposits paid towards the appointment. 
In the case of a Late Cancellation & No-Show where a deposit is not applied to the appointment, you will be notified via phone and/or email of the outstanding, up to 50% fee payable that day via timely pay, bank transfer or over the phone.

Deposits 
Deposits are non-transferable and non-refundable. 
A 50% deposit is required at the time of online booking. 
For new clients booking in the salon or over the phone, a 50% or $50 minimum deposit is required at the time of booking to secure your time. 

Vouchers 
Gift Vouchers are non-transferable and non-refundable. 
Vouchers cannot be exchanged for cash. 

Online Bookings 
Please follow the prompts provided when selecting your services. If we feel the booking has insufficient timing allocated, we will be in contact to allocate your booking to a more suitable time. 
If you're unsure which services would best suit your needs, we recommend contacting our team or scheduling a consultation first. 

Illness 
We kindly ask you to please postpone your appointment at your earliest convenience if you’re feeling unwell or showing flu/cold-like symptoms.  In the case where a client attends an appointment with visible illness, we may refuse service and ask the client to kindly come back when they’re well again. 

 At the salon's discretion, appointments cancelled within the 24-hour period will have their deposits held as a credit. 

Before your appointment 
Have your inspo pictures ready.
For new clients, take a picture of your current home hair care products to discuss with your stylist. 
Wash your hair at least 24 hours prior to your appointment. Avoid applying heavy products, hairsprays, and root colour sprays afterwards. 

During your appointment 
Arrive with clean, dry hair. 
Advise your stylist of any scalp sensitivities or allergies. 
Communication is key; the more information you can provide, the more we can help you achieve a look you’ll love. And, don’t be afraid to ask questions!
Give feedback; If you’re unsure about something or if something isn’t comfortable, please let your stylist know so we can assist you.
We recommend planning at least two appointments in advance. This will assist you in sticking to your maintenance goals and avoid the possibility of not being able to secure your ideal appointment slot. 

After your appointment 
Wait before washing: avoid wetting or washing your new colour for at least 48 hours after your appointment. This will allow the colour time to settle and reduce fading. 
Gentle brushing: Use a wide-tooth comb or wet brush to detangle your hair to prevent damage. Start at the ends and work your way up.
Use salon-quality products. Your stylist will go over this with you.
Avoid Chlorine for colour-treated hair. 
Limit heat styling. 
Protect your hair from sun exposure. 
Follow your stylist's tailored advice. 

Reach out 
If something doesn’t feel ‘quite right’ following your salon visit, please contact the salon within 7 days to make any necessary adjustments. 
We want you to feel your absolute best, so never feel uncomfortable if you need to discuss something with your stylist. 

Please note that, in extreme circumstances, if your stylist has deemed you not to have followed reasonable aftercare, the salon may not be liable to carry out alterations or corrections. A new appointment may need to be scheduled. 

Late arrival 
If you’re running late to your booking, please notify the salon as soon as possible. 
In certain cases, we may need to shorten or reschedule your appointment. If a reschedule is required, the late cancelation policy may apply. We will always go above and beyond to do what we can if a late arrival occurs 

Plus Ones 
As we are a boutique, intimate space. We ask that you attend your appointment alone. This is a moment for your self-care and relaxation. 
In the case you need to bring a friend or child, please notify the salon before hand so we can allocate comfortable seating for them. 


Bringing work / study 
We appreciate the hustle (we see you) - feel free to bring your laptop, books, ect, with you.

Time Limits 
Please notify the salon at least 24hrs prior to your appointment if you may have any conflicting commitments. Your stylist will advise if your appointment will be completed within your time limits, or, will allow both parties time for alternatives to be planned. 
As we are a full service salon, we know good things take time. Some appointments can range from 2-6 hours, depending on the task at hand. We value and appreciate the time given to us to deliver an outcome you’ll love, and that’ll last.

Tolerance 
At Elvi, we have a zero tolerance for abusive or unfavourable behave to our staff and other clients. Any customers showcasing this behaviour will be immediately asked to leave, without the option of scheduling in the future. 

 
Thankyou for you understanding, support and loyalty x 

We understand that life can be unpredictable and plans may change. To ensure we provide the best service to all our clients, we kindly ask that you read our Salon Policy below

Salon Policy